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About this App

It all started when we needed a good ticketing system for our other product. We couldn't find the kind of all-in-one helpdesk software, so we built our own. After noticing a significant increase in customer satisfaction, we decided to share it and help other companies make their customers happy. See how successful businesses use LiveAgent to thrive in customer service. Get inspired and be one step ahead.

Features

Ticket management

Collect communication from your customers, let LiveAgent process it and route it to the right support representatives at the right time.

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules & assignations
  • Time Rules
  • Ticket responsibilities
  • Distribute tickets and support agents into departments
  • Add tags on your
  • Easily define unlimited number of SLAs
  • Business hours
  • Manage your business contacts
  • Mass actions on multiple tickets
  • SPAM filters
  • Email templates
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Drag&Drop files to your tickets or easily attach files to internal chats.
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Add contact forms

Live Chat

Support customers in real-time with LiveAgent's built-in online chat.

  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
  • Social connect : Facebook Twitter

Reports & analytics

  • Measure your customer satisfaction rate
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • Agent availability

Offline support portal

Reduce your customer support costs and workload by providing offline support portal.

  • Customer portal
  • Knowledge base
  • Forum
  • Feedback & Suggestions
  • Search widgets

 

Mobiles apps

No registered compatibility.

Integrations & Pluggins

ok

MailChimp

ok

WordPress

ok

Magento

ok

Joomla

ok

PrestaShop

Screenshot

Pricing

TicketAll-inclusiveTicket + Chat
9$19$14$
/ month/ month/ month
/ agent/ agent/ agent

Reviews