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About this App

Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service.  Our goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses.

Features

Everything you need to start supporting customers

Powerful ticketing

  • Know who else is working on your ticket with agent collision detection
  • See your ticket's status and when it is due
  • Use private notes for internal communication
  • Get contextual customer information from right inside your tickets
  • Send well-formatted replies using the rich text editor
  • View and manage ticket properties with just a few clicks

All your support conversations in one place

  • Email Ticketing
  • Built-in Phone Channel
  • Live Chat
  • Feedback Widget
  • Facebook & Twitter integration 

Increase your team’s engagement and productivity

  • Helpdesk Gamification
  • Automatic Ticket Dispatch
  • Time Based Actions
  • Event Triggered Actions

Create a self-service experience that supports your brand

  • Knowledge Base
  • Community Forums
  • Easily customize the look, feel and functionality of your portal

Measure and track performance using reports

  • Track customer satisfaction with surveys
  • At A Glance reports
  • Summary reports
  • Load Analysis
  • Comparison reports
  • Top-N analysis reports
  • Phone & Live Chat reports

Scale your support across multiple products, languages and timezones

Mobiles apps

Android

Android

IOS

Iphone/Ipad

Web Application

Mobile Friendly

Integrations & Pluggins

ok

Dropbox

ok

Outlook

ok

Gmail

ok

Google Agenda

ok

Google Drive

ok

MailChimp

ok

Magento

ok

Zapier

ok

Facebook

ok

Twitter

ok

Shopify

Screenshot

Pricing

SPROUTBLOSSOMGARDENESTATEFOREST
$0$16$25$40$70
/ month / agent/ month / agent/ month / agent/ month / agent/ month / agent
up to 3 agentsif billed annuallyif billed annuallyif billed annuallyif billed annually
$15/agent/month thereafter$19 month-to-month$29 month-to-month$49 month-to-month$79 month-to-month
Email Support ChannelSocial Support ChannelsLive Chat ChannelEnterprise ReportsIP Whitelisting
Phone Support ChannelCommunity ForumsMultiple ProductsPortal CustomizationCustom Email Servers
Knowledge BaseGame MechanicsMultiple LocationsCustom Agent Roles 

Reviews